BI-LINGUAL CUSTOMER SERVICE/ ELECTROLUX
Job CategoryAdministrative & Clerical
Job TitleBI-LINGUAL CUSTOMER SERVICE/ ELECTROLUX
Employment TypeContract Associate
The Customer Engagement Specialist is responsible for establishing and maintaining profitable relationships with consumers on behalf of Electrolux by taking personal and complete responsibility for each consumer contact and by ensuring that consumer needs are met. Serving as an external brand ambassador to US based consumers, CES’s must convey professional expertise in our products, brands and services. As a member of the Sales organization, CES’s contribute to achieving organizational revenue goals by avoiding unnecessary product service calls, up and cross selling products including extended service agreements (ESA’s) and consumables (i.e. water filters), creating an effortless experience for consumers which in turn creates stronger brand loyalty and maintaining personal productivity and quality standards. The CES role is in a strong position to influence product development and quality by understanding and leveraging the voice of the consumer. Therefore, this role must demonstrate tact, sensitivity and professionalism.
ESSENTIAL DUTIES & RESPONSIBILITIES
KNOWLEDGE, SKILLS & ABILITIES
While performing duties of this job, the employee is regularly required to use hands to operate computer keyboard and to wear a telephone headset. The employee will frequently sit at a computer workstation. The employee must occasionally lift and/or move a minimal amount of objects. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This position works in a typical call center environment. The noise level in the work environment is usually moderate. No travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.