Electrolux Bilingual Customer Service Representative

Bilingual Customer Service Representative

Start your new career as a Bilingual Customer Service Representative with MAU at Electrolux in Augusta, GA. Our jobs are long-term opportunities offering great growth potential with development programs for all levels of work. MAU Workforce Solutions is an independent, family-owned company with more than 40 successful years providing staffing, recruiting and outsourcing solutions that connect qualified candidates to companies that need them. At MAU we give you the personal attention you deserve because we know it’s not just about your job – it’s about your life, your family and your future.

What We Are Looking For:

• High School diploma or equivalent required (college degree strongly preferred)
• Minimum 1 year experience in sales or consumer service
• Excellent communication skills - verbal, written and digital (email, chat, text)
• Strong selling and persuasion skills
• Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
• Pro-active problem solving skills
• Ability to work well within team environment
• Intermediate proficiency with keyboard (40 wpm) and Microsoft Office applications
• Successfully navigates through ambiguity and change
• Bilingual capabilities a plus
• Career ambitious
• Ability to multi-task
• Experience with SAP CRM, Service Bench, IPL, Avaya phone systems a plus
• Must successfully complete initial training with a passing score

What We Offer:

• Starting pay between $12.00-$14.00 per hour
• Health benefits
•  Conveniently located in Augusta, GA

What You’ll Do As A Bilingual Customer Service Representative:

• Manage consumer interactions professionally, efficiently and with good communication skills.
• Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM.
• Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
• Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
• Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.
• Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.
• Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
• Drive efficiency and change through continuous improvement – personal and team.
• Provide back-up support for other queues and departments as necessary.

All Applicants must submit to background check and drug screening.

Disclaimer: This job description not designed to be a complete list of all duties, responsibilities, and safety requirements of the Bilingual Customer Service Representative position.

EOE