Global Customer Service Representative

Global Customer Service Representative

SUMMARY:

Expand your professional portfolio as a Global Customer Service Representative with our client in North Charleston, SC. As the Global Customer Service Representative, you will ensure timely and accurate communication with customers including answering customer inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions. This is a long-term, contract position.

REQUIREMENTS:

• 3+ years of Customer Service experience in a fast-paced environment
• Bachelor or Associate Degree will be considered in lieu of experience with a minimum of 2 years hands-on experience
• Knowledge of export/import documentation in compliance with IMDG, Responsible Care, EAR and US CBP regulations (preferred)
• Experience working within an ERP
• SAP experience (preferred)
• Manufacturing/industrial experience (preferred)
• Strong communication skills, both written and verbal
• Proficiency in Microsoft applications
• Knowledge of Import/Export (preferred)
• Highly analytical with great attention to detail
• Foreign language skills (preferred)

RESPONSIBILITIES:

• Ensure timely and accurate communication with customers including answering customer inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions
• Receive complaints from customers and/or sales; enters the complaint into the system; receives approval of complaint findings from customer
• Serve as the central liaison
• Meet the expectations and requirements of internal and external customers
• Act in accordance with ISO documented procedures
• Order management from order entry to delivery at destination
• Coordinate order requirements with operations, sales and corporate personnel
• Evaluate current methods of shipment, investigation of alternatives and optimization of logistics and cost control
• Manage relationships with internal /external freight providers
• Assist with A/R collections efforts
• Contribute to achieving Supply Chain goals related to Inventory Control, Accounts Receivable and On-time delivery requirements
• Maintain Customer Master Data in SAP R/3
• Participate in all internal and external audits pertaining to ISO requirements, SOX, C-TPAT Validation, etc.

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs and better lives to those who work with us.